Exchange & Return Policy

This policy only applies to purchases made via the NICOLINA Online Boutique. Please note that we do not accept any returns or exchanges for any NICOLINA made-to-measure items/special order items (ordered by email/phone/in person etc), or NICOLINA items purchased outside the NICOLINA Online Boutique. For any exchanges or returns on items not originally purchased from NICOLINA, please contact the original place of purchase.

NICOLINA is certain you will be very happy with your beautiful purchase. However should you require an exchange or return, please observe the following procedures.

EXCHANGES
If you prefer to exchange your purchased item for an alternative style, please return the purchased item in an unworn, undamaged and unsoiled condition within 7 days of receipt together with your invoice and all the original packaging in perfect resalable condition, at your expense. At the same time, simply repurchase your desired item via the Online Boutique as done previously. Once we are in receipt of your returned item, we will inform you in writing and refund you using the original method of payment, provided the item being exchanged meets the above criteria and is in resalable condition.

For Exchanges in Size, Heel Height or Colour of the same Style purchased please contact us at exchanges@nicolina-online.com within 7 days so we can confirm if we have your requested size, heel height or colour for exchange. Once confirmed, promptly repurchase your desired item via the Online Boutique as product availability changes daily. Then return the item you wish to exchange in an unworn, undamaged and unsoiled condition within 7 days together with your invoice and all the original packaging in perfect resalable condition, at your expense. Once we are in receipt of your returned item, we will confirm in writing and refund you using the original method of payment, provided the item being exchanged meets the above criteria and is in resalable condition.

RETURNS
Should you require a refund on your purchase bought from our Online Boutique or by phone/email order, this is possible once we are in receipt of the unworn, undamaged, unsoiled item. This must be returned within 7 days of receipt together with your invoice and all the original packaging in perfect resalable condition at your expense. Once we are in receipt of your returned item, we will refund you using the original method of payment. If our Quality department confirms the item has a manufacturing fault, then NICOLINA will refund postage. It is advisable that you contact NICOLINA before sending any item at returns@nicolina-online.com

SAMPLES & SALE ITEMS
Returns, Exchanges or Refunds are not available for 'Samples' & 'Sale Items' purchased. Please choose carefully and make enquiries about Samples & Sale Items you are interested in purchasing. NICOLINA will provide full details to you to assist in your decision, before purchasing.

NICOLINA strongly recommends that you insure your returned item(s) as we will not exchange or refund items which are lost or damaged in transit.